Staff Front Desk in Houston, TX at The Downtown Club

Date Posted: 12/5/2022

Job Snapshot

Job Description

Front Desk Attendant (Fitness)

Reports directly to the Hospitality Manager.

Day to Day:

• Ensure that all Members and Guest check in when using the Spa & Sports Club and that all Members are addressed by name.

• Answer telephones promptly and courteously and direct all calls to the appropriate areas.

• Must be knowledgeable of the following as applicable: tennis court reservation policy, Personal Training, Fitness Programs, Youth Center reservation policy, Group Exercise class descriptions, class reservation schedules, and all upcoming club events and specials.

• To connect Members to other Members through ongoing contact with the Members and promotion of club activities.

• To create personalized service for Members, including providing towel and water service while Members are exercising.

• To promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club. This includes being in club-approved uniform and nametag.

• Perform close of business functions following guidelines and procedures established by the Club.

• Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated (i.e. orderly/organized work areas, straighten/arrange entry area, straightening/stocking of shop, etc.).

• Assist fellow Employees, Members and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.

• Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.

All the other stuff we do:

• Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.

• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.

• Responsible for demonstrating good teamwork.

• Professional, impeccable appearance maintained by self and all private event personnel.

• Take initiative to solve problems, utilizing all available resources including regional and corporate staff.

• Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.

• Attendance at daily line-up and participating as requested.

About you:

• Previous customer service experience

• High School diploma, GED, or equivalent preferred

• Certification in CPR, First Aid, and AED

Physical Requirements:

Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.

Primary tools/equipment used in this position and approximate weight:

• Computer

• Phone

• Fitness equipment

• Stereo equipment

Attendance Requirements for this position:

Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.