Restaurant Manager in The Woodlands, TX at Sequoia Woodlands East

Date Posted: 11/16/2022

Job Snapshot

Job Description

Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations and Member services are coordinated to exceed Member expectations, while ensuring the standards of service and safety guidelines are met.

Day to Day Responsibilities: 

  • Maintaining ClubCorp service standards as outlined in the Hospitality First training program at high standards.
  • Directly or indirectly supervise, as directed, service staff to ensure consistent service and execution of Member/Guest FB experience.
  • Check reservation book and see what functions are occurring during the shift, read captains book and see if there is any additional information that was passed on from the night before. Check room set-up and make sure it corresponds with the reservation book and function sheets.
  • Complete and comprehensive knowledge of the al carte menu is mandatory, including daily features and specials that may not be available directly on the menu.
  • Responsible for possessing clear knowledge of all various liquors, beer and wines available by the Club.
  • Start opening procedures for breakfast, lunch or dinner (depending on shift). Including completing closing procedures as applicable.
  • Assist fellow Employee Partners, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of Employee Partners and the environment and participate as a member of the team.
  • Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
  • Partner with fellow Employees to provide the 3 Steps of Service (warm welcomes, magic moments, and fond farewells) to all Members/guests.
  • Because of the fluctuating demands of the companys operation, it may be necessary that each Employee perform a multitude of different functions therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
  • Continuously improve Member satisfaction through programming, pricing, promotions, and compliance with ClubCorp standards of operations and training.
  • Where applicable, oversee side work duties assigned to FB staff and general housekeeping for all FB outlets.
  • Initiate and control a wine/beverage sales incentive for the service team on a monthly or quarterly basis.
  • In addition, maintain the required ClubCorp Standards of Operations by helping the FB Director in controlling labor costs, linen costs, miscellaneous FB expenses, etc.
About you:
  • 2+ years experience in restaurant or club related field in Food Beverage Industry.
  • Bachelors Degree preferred.
  • Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
  • Deals with highly confidential material (i.e. Member/Employee Data).
  • Service STAR Training, Alcohol Management.
  • Computer literacy required/Spreadsheet knowledge required. Computer skills, good communication skills, ability to be a strong leader.
  • Professional indoor office/Club environment.